For IT services firms

From RFP to renewal, in one place

Estimates from the client's RFP, delivery in sprints, support against SLAs and billing by milestone, hour or month — with apps for your team and your clients.

RFP → estimate

Requirements and effort drafted by AI

P1–P4

SLA clocks per support contract

EN / AR

Bilingual, right-to-left ready

1:1

An isolated database per firm

Modules

Everything an IT services firm runs on

Switch on the modules you need. They share the same clients, projects and people, so nothing is typed twice.

Pre-sales & AI estimates

Drop in the client's RFP: Claude pulls out the requirements, drafts the work breakdown and the effort per role, and your rate card prices it.

Delivery & sprints

Phases or sprints, stories, bugs and tasks on a Kanban board, client sign-offs, change requests and approved timesheets.

Support desk & SLAs

Support contracts with P1–P4 response and resolution targets, business-hours or 24×7 clocks, and alerts before anything breaches.

Billing that fits the deal

Fixed-price milestones, time & materials from approved hours, monthly retainers and support fees — as UAE VAT tax invoices.

Licences, hardware & vendors

RFQs to resellers and subcontractors, vendor quotes read by AI — SKU, term, renewal, warranty — and purchase orders.

People & utilisation

Attendance, leave and payroll with WPS, plus billable vs non-billable hours for every consultant and who is on the bench.

How it works

From the client's RFP to the monthly invoice

  1. 1

    RFP

    Requirements pulled from the client's documents

  2. 2

    Estimate

    Work breakdown and effort per role, priced from your rate card

  3. 3

    Delivery

    Sprints, board, timesheets and client sign-offs

  4. 4

    Support

    Tickets against the contract's SLA

  5. 5

    Billing

    Milestones, hours or retainers, invoiced with VAT

Mobile apps

Two apps, one source of truth

Your staff and your customers work from the same live data as the office.

Employee App

Log time against tasks, move work on the board, answer support tickets against their SLA, apply for leave and download payslips. Managers approve from their phone.

Customer App

Clients follow delivery, accept deliverables, approve change requests, check invoices and raise support tickets with a severity — and see when you will reply.

  • Change requests priced and approved by the client
  • Billable vs non-billable utilisation
  • Client app with SLA-tracked support tickets
  • English & Arabic, right-to-left ready
  • Multi-branch with role-based access
  • Every firm on its own isolated database

Request a demo

See CRMS with your own delivery model

Tell us a little about your firm and we will set up a walkthrough.